TERMS OF SERVICE

Last Updated: 28/01/2025

1. Introduction

Welcome to Jacqui O'Neill Design. By accessing and using this website (jacquioneill-design.co.uk), you accept and agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using the website or engaging my services.

2. Definitions

  • "Service" refers to the website and design services provided by Jacqui O'Neill Design

  • "Client" refers to any person or entity that engages my design services

  • "Website" refers to jacquioneilldesign.com

  • "Content" refers to all materials displayed on or through the Service

  • "Project" refers to any design work undertaken for a Client

3. Website Use

3.1 Acceptable Use

You agree to use the website only for lawful purposes and in a way that does not infringe upon the rights of others or inhibit their use of the website.

3.2 Prohibited Activities

You must not:

  • Attempt to gain unauthorized access to the website

  • Use the website in any way that could damage or impair its functionality

  • Copy, reproduce, or redistribute any content without permission

  • Use automated systems or software to extract data from the website

4. Design Services

4.1 Service Agreement

  • All design services are subject to a separate project agreement

  • Work begins only after receipt of signed agreement and specified deposit

  • Project timelines begin upon receipt of all required materials and information

4.2 Client Responsibilities

Clients agree to:

  • Provide necessary materials and information in a timely manner

  • Review and provide feedback within agreed timeframes

  • Ensure they have rights to use any materials provided

  • Make payments according to the agreed schedule

4.3 Project Changes

  • Changes to project scope must be agreed in writing

  • Additional fees may apply for scope changes

  • Timeline adjustments may be necessary for changes

5. Intellectual Property

5.1 Website Content

  • All website content is protected by copyright and other intellectual property rights

  • Content may not be used without express permission

5.2 Client Projects

  • Rights to final deliverables transfer to the client upon full payment

  • I retain the right to include completed work in my portfolio unless otherwise agreed

  • Preliminary designs remain my property

  • Custom fonts, stock images, or other licensed materials may require separate licenses

6. Payment Terms

6.1 Project Fees

  • Fees are as specified in project proposals

  • Additional services will be quoted separately

  • Rush fees may apply for expedited work

6.2 Payment Schedule

  • Deposit required before work begins

  • Milestone payments as specified in project agreement

  • Final payment due before release of final files

  • Late payments may incur additional fees

7. Communication

7.1 Response Times

  • Business hours: 8:00am - 6:00pm

  • Standard response time: 2 business days

  • Emergency contact available for active clients only

7.2 Project Communications

  • All project-related communications should be in writing

  • Changes to project specifications must be confirmed in writing

  • Regular progress updates will be provided as specified in the project agreement

8. Cancellation and Termination

8.1 Project Cancellation

  • Cancellation fees apply as specified in project agreement

  • Deposit is non-refundable

  • Work completed up to cancellation must be paid for

8.2 Service Termination

I reserve the right to:

  • Decline any project

  • Terminate a project if client obligations are not met

  • Suspend service in case of non-payment

9. Warranties and Liability

9.1 Service Warranty

  • Services provided with reasonable skill and care

  • No guarantee of specific outcomes or results

  • No warranty for third-party materials or services

9.2 Limitation of Liability

Liability is limited to:

  • The amount paid for services

  • Direct damages only

  • Terms specified in individual project agreements

10. Confidentiality

10.1 Client Information

  • Client information kept confidential

  • Project details not shared without permission

  • Non-disclosure agreements available upon request

10.2 Portfolio Rights

  • Right to display completed work retained unless explicitly excluded

  • Client identity may be disclosed unless confidentiality requested

11. Force Majeure

Neither party shall be liable for delays due to circumstances beyond reasonable control, including:

  • Natural disasters

  • Health emergencies

  • Technical failures

  • Other unforeseen events

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

13. Changes to Terms

I reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website.

14. Contact Information

For questions about these Terms, please contact:

Jacqui O'Neill Design - Email: jacquioneill.design@gmail.com

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.